VoodooDreams Terms and Conditions

Welcome to Voodoo Dreams. These terms and conditions govern your use of our website, our mobile applications and every service we provide, and by creating an account with us you confirm that you have read, understood and agree to be bound by them. We are operated by SuprPlay Limited, a company incorporated under the laws of Malta with registration number C-74595, registered at Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302, Malta. We hold a licence issued by the Malta Gaming Authority under number MGA/B2C/325/2016, and we operate under the same MGA licence as our sister sites Duelz.com, NYspins.com and LosVegas.bet, all part of the SuprNation Group established in 2015.

Eligibility and Your VoodooDreams Account

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register an account with us. We only accept players who reside in a permitted territory, and we welcome players from New Zealand alongside Canada (excluding Ontario and Alberta), Cyprus, Finland, Georgia, Gibraltar, Ireland, Isle of Man, Jersey, Liechtenstein, Luxembourg, Malta and Poland. Once you complete your VoodooDreams casino login for the first time, you are responsible for keeping your credentials confidential. If you ever forget your details, our voodoo dreams login nz support team can help you recover access quickly through live chat.

We reserve the right to request identity verification documents at any stage, and additional checks are carried out automatically when a deposit exceeds 2,000 EUR or its equivalent. We do not tolerate jointly owned payment instruments, and any winnings generated through such methods will be voided.

Restricted Territories

We cannot offer our services to residents of a long list of restricted jurisdictions, including Australia, the United Kingdom, the United States and its territories, most of the European Economic Area, and all FATF black-list and grey-list countries. If we discover that you have registered from a restricted jurisdiction using false information, we reserve the right to close your account and void any bonus funds or winnings.

Currencies, Deposits and Withdrawals

When you register, we assign a base currency according to your country of residence - EUR, CAD, NZD, USD, GBP or INR - and this cannot be changed later. All deposits, wagers and withdrawals are processed in that currency. Our minimum deposit is 20 EUR or the currency equivalent across every method, and this is also the minimum required to claim any deposit bonus. We process all deposits instantly and free of charge via Visa, MasterCard, Skrill, Neteller, Paysafecard and other listed methods; we do not accept cash or cheques.

Our minimum withdrawal is 20 EUR or currency equivalent, and we do not process withdrawal requests below 1 EUR. We remit withdrawals only to the original source of funds and only in the name of the registered account holder. Our monthly withdrawal ceiling is 100,000 EUR unless we have agreed a higher limit with you in advance, and per-transaction limits apply depending on the method you choose. If you request a withdrawal before your deposit has been staked, we apply an administrative fee of 5% of the amount requested or 5 EUR, whichever is higher. We hold player funds in segregated client accounts separate from company funds, though we cannot guarantee full repayment in the unlikely event of insolvency.

Internal processing of your withdrawal takes up to 72 hours, and we confirm approval or denial within a maximum of five business days once you have submitted all requested documentation. Transfer times themselves are instant on every listed method.

Bonuses, Free Spins and Promotions

We offer a generous VoodooDreams welcome bonus package worth up to NZ$1,600 spread across your first four deposits, including a 100% match up to NZ$100 on your first deposit together with 200 voodoo dreams casino free spins on Book of Dead, delivered as 20 voodoo dreams free spins per day over ten consecutive days. Wagering on our welcome bonus is set at x30 of the combined deposit and bonus amount, to be completed within 30 days.

Beyond the welcome offer, we run a Weekly Cashback promotion returning 5% of your previous week's net spend as real cash with no wagering attached, credited every Friday. We also host Drops & Wins tournaments and Wheel Drops in partnership with Pragmatic Play, giving you the chance to win daily cash prizes and multipliers of up to 100,000x your stake on eligible games such as Big Bass Splash, Sugar Rush and Gates of Olympus.

Standard deposit bonuses carry x40 wagering requirements on the bonus amount, and all free-spin bonuses follow the same multiple. Video slots, classic slots, jackpot slots and scratch games contribute 100% towards wagering, while other table games contribute 40% and live casino tables contribute just 5%. We ask that you complete wagering within six months of receiving a bonus, and campaign free spins must be used within three days. Winnings from any voodoo dreams no deposit bonus or free spin offer are capped at 100 EUR. We limit bonuses to one per person, household, device, email address, phone number, payment method and IP address, and we reserve the right to withhold or adjust offers based on your country of residence.

VoodooDreams Magic Loyalty Programme

Every real-money bet you place earns Experience Points and Spirit Points through our VoodooDreams Magic programme. Experience Points level up your account automatically, unlocking increasingly powerful Spells - Blood Magic, Dark Magic, Light Magic and Spirit Magic - each offering free spins, deposit bonuses or, at higher levels, cash rewards with no wagering attached. Spirit Points accumulate at a rate of 100 SP per 1 EUR, USD or GBP wagered, and are released back to you as you play, delivering an effective cashback of around 1%. If seven consecutive days pass without a deposit, we reset your Spirit Points balance to zero.

Playing on Mobile and Our VoodooDreams App

We have built our platform to work seamlessly across desktop, mobile browser and dedicated applications. Our voodoodreams mobile app and iOS and Android apps let you enjoy voodoo dreams slots, live dealer tables and tournaments wherever you are. You can complete your voodoodreams mobile login in seconds and pick up exactly where you left off, and our voodoodreams casino app gives you full access to deposits, withdrawals and promotions on the move.

Responsible Gambling

We take player protection seriously and give you tools to set daily, weekly or monthly deposit, loss and wagering limits. Reductions to your limits take effect immediately, while increases are subject to a 24-hour cooling-off period. We display reality checks every 60 minutes during play and offer self-exclusion for a minimum of six months, applied across all SuprPlay MGA-licensed brands.

Complaints and Governing Law

If you wish to raise a complaint, we ask that you submit it in writing by email, as we do not treat live chat or telephone conversations as formal complaints. We acknowledge every complaint within 24 hours and issue a final response within 10 working days, extendable by a further 10 days if needed. Unresolved disputes may be escalated to eCOGRA or the Malta Gaming Authority. These terms and our relationship with you are governed by the laws of Malta, and our maximum liability in any dispute is limited to 100 EUR.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We encourage you to review this page periodically, and your continued use of your VoodooDreams account after any update constitutes your acceptance of the revised terms.